Terms and Conditions for Gulluupack - The Indian Handicraft Store



Privacy Policy

At Gulluupack, we understand the importance of protecting personal information and take steps to ensure the confidentiality and security of our users' data. Our privacy policy outlines how we collect, use, and share personal information, and we are dedicated to being transparent about our practices. By using our website or contacting us, you can trust that your personal information will be handled with the highest level of care and security.
This Privacy Policy has been developed to protect personal information and maintain confidentiality. While efforts are made to comply with international laws, no guarantee is made. The policy explains the types of information collected, how it is collected and used, and how it can be controlled.
We take steps to protect your privacy on our systems and site, but we cannot be held responsible for unauthorized or illegal disclosures by third parties outside of our control, such as advertisers or linked websites. It's important to note that the privacy policies of our partners, advertisers, sponsors, or linked sites may differ from our own.
Consent to the terms of this Privacy Policy is required when making a purchase or using our services on the site, as required by applicable law.


INFORMATION COLLECTED BY US

The Personal Information collected is categorized as follows:

Information Provided by Us: This category includes information that you voluntarily provide to us while using the site, which may include sensitive Personal Information, if applicable. This information can include:

  • · your name, email address, billing address, shipping address, postal code;
  • · your credit/debit card, mobile payment and other payment details;
  • · your Opt-in for email communications, online shopping, requesting catalogues, participating in contests, promotions, surveys, or joining our social media sites.
  • · Your reviews, feedback, and opinions regarding our products and services.
  • · Any other Personal Information you choose to share with us.

Information Received from Third Parties: This category includes Personal Information obtained from third-party service providers, such as:
  • · Updated delivery and address information from carriers or other third parties.
  • · Account information, purchase or redemption details, and page-view information from merchants.
  • · Search results and links, including paid listings.
  • · Selected partners offering our services on their devices or participating in co-branded services or joint marketing activities.

Information Collected Automatically During Site Use: When visiting our site, the following Personal Information is automatically collected:
  • • Information about your computer, such as IP address, operating system, access times, and browser type.
  • • Interactions with customer service details, including date, time, reason for contact, chat transcripts, and call recordings (if applicable).
  • • Information about the device used to access our site, including the hardware model, operating system and version, unique device identifiers (such as IP address, IMEI, wireless network address, or mobile phone number), and mobile network information.
  • • Use of "Cookies" to store user preferences, track user trends and improve user experience and services. The browser can be set to notify the user when a "cookie" is received, allowing them to accept or reject it. Cookies are used to track visited pages and improve the site. Web beacons are electronic images used in services or emails to deliver cookies, track visits, and measure usage and campaign effectiveness.

Use of Collected Information: We use the information collected about you for the following purposes:
  • · Managing our relationship with you and providing services, which requires us to use identity, contact, banking, and account information. Suggesting products and promotional offers, which may be done using the information collected. Processing purposes, including but not limited to, handling orders, payments, and delivering products. Other purposes, as required or permitted by law, such as fulfilling regulatory requirements to communicate with you; Use of Personal Information for:
  • · Maintaining customer relationship
  • · Assessing, processing, and providing products and services
  • · Establishing identity and background
  • · Responding to inquiries and resolving issues
  • · Providing information on products, services, promotions, and events
  • · Record keeping
  • · Internal administration
  • · Sending seasonal greetings
  • · Compiling statistical and demographic profiles
  • · Improving events, promotions, and services
  • · Market research and surveys
  • · Processing payments
  • · Complying with regulations
  • · Analyzing Personal Information For detecting, investigating and preventing fraudulent, prohibited or illegal activities;
  • · We collect and store your service usage and transnational information to determine and verify the service charges payable by you and to administer our relationship with you.

Use of information based on your consent:

We may use your Personal Information where we have obtained your consent to do so for the specific purposes set out at the time of collecting your Personal Information. For example, if you opt-in to receive promotional emails, we will use your Personal Information to send you promotional materials. You may withdraw your consent at any time by contacting us.

We may disclose your Personal Information to the following categories of third parties:
  • • to our related companies, business partners and/or third-party service providers to provide you with the products, services or information you have requested;
  • • to third parties to facilitate our business operations and/or to meet our obligations to them;
  • • to our professional advisors, such as auditors, accountants and lawyers, to the extent necessary for seeking their advice;
  • • to regulatory authorities and/or government agencies by any legal or regulatory requirements;
  • • to our business partners to offer you special promotions, discounts or rewards programs;
  • • if we undergo any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings); and
  • • as otherwise required or permitted by law.

We may also disclose your Personal Information to third parties, including our partners and service providers, to the extent necessary to provide you with the information or services you have requested, or if we have a legitimate interest in doing so, such as to prevent fraud, or to comply with legal or regulatory obligations.
We will only disclose your Personal Information to third parties for the purposes set out in this Privacy Policy or with your prior consent. We may also be required to disclose your Personal Information to comply with a legal obligation, to enforce our terms and conditions, to protect our rights, property or safety, or that of our users or the public, or in connection with a corporate transaction such as a merger, acquisition, sale of assets, or a bankruptcy.

The third-party service providers that we engage to perform services for us are also bound by our privacy obligations, and we take reasonable steps to ensure that they comply with our privacy policies and applicable data protection laws.

We will also take steps to ensure that the security of your Personal Information is protected. We maintain appropriate administrative, technical and physical safeguards to protect against unauthorized access, use, modification, disclosure or destruction of your Personal Information.

RETENTION OF PERSONAL INFORMATION

We take appropriate measures, as required by law, to securely dispose of personal information once it is no longer needed for specified purposes and retention is no longer necessary for legal or business reasons.

HOW WE PROTECT YOUR INFORMATION
  • · We transmit Only the last four digits of the credit card number is shown for confirmation purposes, while the entire number is transmitted for order processing.
  • · Personal information is stored on secure servers and internal systems, and appropriate security measures are taken to prevent unauthorized access, alteration, disclosure, or destruction of data.
  • · Physical, electronic, and managerial procedures are in place to secure the information and data stored on the system.
  • · Customers are advised to protect their password and sign off after using a shared computer to prevent unauthorized access.

No data transmission or storage system is completely secure. If a customer feels that the security of their account has been compromised, they are advised to immediately notify the company by visiting the specified contact page.
The company cannot guarantee seamless and uninterrupted operation of the site. They are not responsible for any damages that may occur from the use of electronic means of communication, including failure or delay in delivery, interception or manipulation by third parties, or transmission of viruses.

OVERSEAS TRANSFER OF PERSONAL INFORMATION

In summary, the personal information of the customers will be stored in India at the hotel they stay or visit. The company will take measures to ensure that the transfer of information complies with its privacy policy and has appropriate safeguards in place to provide enforceable privacy rights and legal remedies to the customers.

DIRECT MARKETING

The company may use the customer's name, and contact information (e.g. email, mobile phone number), to send them information via various methods (e.g. email, SMS, telephone, post, social media) about their products, services, membership programs, satisfaction surveys, events, offers, and promotions, but only with the customer's consent.
customers have the option to opt out of receiving marketing communications at any time by contacting the company via email or the specified contact page, without any cost.

CHILDREN’S PRIVACY

The use of the site is not allowed for individuals under 18 years of age without the supervision and consent of their parent or guardian. The company does not knowingly collect personal information from children under the age of 13, and if any such information is mistakenly collected, the company asks to be informed so that appropriate steps can be taken to delete the information.
The company informs parents that there are online tools available to control their children's online activity and prevent them from submitting information without permission or accessing harmful material.

YOUR RIGHTS

Customers have the following rights regarding their personal information:
  • Access to the personal information held by the company
  • Rectification of incorrect information and completion of incomplete information
  • Erasure of processed personal information (except for open orders that haven't been shipped)
  • Restriction of data processing
  • Objection to profiling
  • Right to data portability.

The company will strive to grant the customer's rights regarding their personal information within one month and the customer can withdraw their consent for direct marketing or data processing at any time. However, withdrawing consent entirely may result in the inability to continue providing services.
we may need to retain certain information for a longer period if required by law or regulation, such as tax and accounting regulations. In such cases, the information will be securely stored and access to it will be limited to those who require it for the specified business or legal purpose.

CHANGES TO PRIVACY POLICY

you must regularly check our website to stay informed of any updates to our Privacy Policy. Your continued use of the Site after any updates constitutes your agreement to the amended Privacy Policy. If you have any questions or concerns about our Privacy Policy, please contact us by email.

MISCELLANEOUS

This Privacy Policy is subject to the laws of India and will be interpreted by them. If there are any inconsistencies between the English version and any translated versions of this Privacy Policy, the English version will take precedence. It is important to regularly review our Privacy Policy to stay informed about how we are protecting your Personal Information.

Terms & Conditions

By using our services, you agree to the collection, use, and disclosure of your personal information by the Privacy Policy of Gulluupack.com. This includes the use of your personal information for direct marketing purposes, as described in the Privacy Policy. If you do not agree to these terms, you should not use our services.

The terms and conditions of this agreement may be updated from time to time and it is your responsibility to review them regularly. Your continued use of our services constitutes your agreement to the updated terms.
The provisions of this agreement shall be governed and interpreted by the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of India.
Please note that these terms and conditions are written in the English language and may be translated into other languages. In the event of any inconsistencies between the English version and the translated version, the English version shall prevail.

Introduction:
  • · Gulluupack.com is an Internet-based content and e-commerce portal, a company incorporated under the laws of India.
  • · Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Gulluupack.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Gulluupack.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Gulluupack.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

Gulluupack.com provides several Internet-based services through the Web Site (all such services, collectively, the "Service"). The products can be purchased through the Website through various methods of payment offered. The purchase of products shall be additionally governed by specific policies of sale, like cancellation policy, return policy, etc. all of which are incorporated here by reference. In addition, these terms and policies may be further supplemented by product-specific conditions, which may be displayed on the web page of that product.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Gulluupack.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that prior written permission of Gulluupack is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • · defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • · publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  • · Conduct or forward surveys, contests, pyramid schemes or chain letters;
  • · download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
  • · violate any code of conduct or other guidelines, which may apply for or to any particular Service;
  • · violate any applicable laws or regulations for the time being in force in or outside India; and
  • · violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content that you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by gulluupack.com.

Exactness Not Guaranteed:

Gulluupack hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website might depend on the size you ordered for. Also, the colour of the end product may vary as compared to the one on the website, which could only be because of the screen settings on your website.

Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Gulluupack.com owns all Intellectual Property Rights to and into the Website. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Gulluupack.com without obtaining authorization from Gulluupack.com.

Links to Third-Party Sites:

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Gulluupack or the Website and Gulluupack is not responsible for the contents of any Linked Site. Gulluupack is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Gulluupack or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer of Warranties/Limitation of Liability:

Gulluupack has endeavoured to ensure that all the information on the Website is correct, but gulluupack.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall gulluupack.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting therefrom.
Neither shall Gulluupack be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services. Further, gulluupack.com shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond gulluupack.com’s control.
The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Indemnification:

You agree to indemnify, defend and hold harmless gulluupack.com from and against any losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by gulluupack.com that arise out of, result from, or may be payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you under these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at gulluupack.com’s discretion.

Shipping:

Title and Risk of Loss in Product Orders: The transfer of responsibility for a product once it has been shipped by gulluupacks.com. The title and risk of loss are passed on to the customer when the product is handed over to the shipping carrier. For international orders, shipping charges may vary based on the delivery location and the weight of the items to be shipped.

Termination:
  • · gulluupack.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
  • · Notwithstanding Section 15. a above, these Terms will survive indefinitely unless and until gulluupack.com chooses to terminate them.
  • · If you or gulluupack.com terminates your use of the Website or any Service, gulluupack.com may delete any content or other materials relating to your use of the Service and gulluupack.com will have no liability to you or any third party for doing so.
  • · You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.

Governing Law:

These terms shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every content posted on the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms,

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